Terms & Conditions

Cancellation Policy

The Lip Lab Perth and Mullaloo has a strict 24 hour cancellation policy on all individual bookings. 

If you cancel or move your appointment and give us 24 hours or more in notice, you do not incur any cancellation fee. 

If you cancel or move your appointment within 24 hours of your booking, a 50% cancellation charge will apply. 

If you do not give any notice and “no show” for your booking, a 100% charge is applicable. 

Appointment reminders are sent via sms the day prior to your appointment to avoid late cancellations. 

Gift Voucher Terms & Conditions

Gift Vouchers issued after Jan 1st 2020 are valid for 3 years from the date they were sold. 

Gift Vouchers issued prior to Jan 1st 2020 are valid for 12 months from the date they were sold. Where possible we accomodate the redemption of vouchers so please contact us art puckerup@theliplabperth.com.au if you hold an expired voucher. 

Promotional gift vouchers (eg. purchased in a Christmas sale) are valid for 12 months and may be subject to restrictions, for example they may not be used to pay for special offers, discounted services or products. 

Group Bookings & Details

Group Packages require a minimum of three people to be availed of. Perth CBD can host up to 25 people and Mullaloo up to 6 at any one time. When reserving a group booking, a 50% booking deposit is required. This payment must be made on the date of making the booking and can be paid in store, by Credit Card or Bank Transfer.

Cancellations made with 14 days or more notice will be refunded their deposit or can claim this in store credit.

Cancellations made less than 14 days prior to the booking will not be entitled to a refund or store credit.

Returns Policy

If for any reason you are unhappy with your Lip Lab Product please contact us within 14 days and we will be happy to help.

Unfortunately, we are unable to accept return after 14 days.

If a refund is granted, it will be returned via the same method of payment.